Complaints policy

Last updated: 2026-07-21

We take complaints seriously. This policy explains how to raise a complaint about Meta CAPI Relay and how we resolve it.

How to complain

Email shubhramishra137@gmail.com with subject line "Complaint", or call +91 81699 41891. Include:

• Your name and account / store domain
• What went wrong and when
• What outcome you want (refund, fix, explanation)

Our turnaround

• Acknowledgement: within 2 business days
• Investigation & response: within 10 business days (we will tell you if more time is needed)
• Refunds: eligible refunds follow our 30-day money-back Refund Policy

If you are not satisfied

For Agency purchases processed by Paddle, you may escalate to Paddle customer support via paddle.net. Paddle is the Merchant of Record for those orders.

You may also contact the appropriate consumer protection or trade ombudsman service in your country if the complaint is not resolved to your satisfaction.

Company

Namah
1/172 Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
shubhramishra137@gmail.com · +91 81699 41891