Meta CAPI Relay Support

Help for merchants and agencies installing Meta CAPI Relay, connecting ad platforms, and verifying events.

Contact

Company: Namah
Email: shubhramishra137@gmail.com
Phone: +91 81699 41891
Address: 1/172 Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India

Typical response time: within 1–2 business days.

Full contact details: /contact

Quick setup (solo store)

1. Install the app on your Shopify store
2. Open Billing and choose Starter / Growth / Scale / Pro (Shopify Billing)
3. Connect Meta (and optionally TikTok / Google)
4. Browse your storefront — events appear on Home

Agency setup

1. Register at /agency and subscribe via Paddle
2. Invite each client store; accept the invite in that store's app
3. Connect platforms on each store

Common issues

• No events: Confirm billing/agency is active, Meta is connected, and the Web Pixel is installed.
• Quota paused: Buy a send pack or upgrade on Billing.
• Agency checkout: Paddle is Merchant of Record — see Refunds and paddle.net.

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