Meta CAPI Relay Refund Policy

Last updated: 2026-07-21

This Refund Policy applies to purchases of Meta CAPI Relay made through our website and Agency portal. Software subscriptions for solo Shopify stores charged via Shopify Billing follow Shopify's cancellation flow; Agency subscriptions charged via Paddle follow this policy.

30-day money-back guarantee

We offer an unconditional 30-day money-back guarantee. No questions asked. If you are not satisfied with Meta CAPI Relay for any reason, contact us within 30 days of your purchase (order completion date) and we will provide a full refund.

To request a refund, email shubhramishra137@gmail.com with your order / subscription email and Shopify store domain or Agency account email.

Paddle (Merchant of Record)

Our order process for Agency plans is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for those orders. Paddle provides customer service inquiries and handles returns for Paddle-processed purchases. You may also contact Paddle at paddle.net.

How refunds are issued

Paddle Agency purchases: refunded by Paddle to the original payment method after we confirm the request (or when you contact Paddle directly within the guarantee window).
Shopify Billing solo plans: cancel in Shopify Admin or the app to stop future charges. For refunds of a recent Shopify charge, email us within 30 days and we will process via Shopify where available.

After a refund

Access to paid features may be paused when a refund is issued. Configuration may be deleted after uninstall or account closure as described in our Privacy Policy.

Contact

Namah
Email: shubhramishra137@gmail.com
Phone: +91 81699 41891
1/172 Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India