Meta CAPI Relay

Meta CAPI Relay Terms of Service

Last updated: 2026-07-21

These Terms govern your use of Meta CAPI Relay (the "App" / "Service"), operated by Namah ("we", "us"). By installing, accessing, or purchasing the Service you agree to these Terms and our Refund Policy.

1. The service

Meta CAPI Relay is software-as-a-service for Shopify merchants and agencies. It helps send storefront and order conversion events to advertising platforms (Meta Conversions API, TikTok Events API, and Google Ads enhanced conversions / offline conversions where configured) using Shopify's Web Pixel and server-side delivery. The Service is self-serve software. We do not sell ad management consulting as part of the subscription.

2. Eligibility

You must have authority to install apps on the Shopify store and to connect third-party ad accounts. You are responsible for complying with Shopify, Meta, TikTok, Google, and applicable privacy and advertising laws.

3. Accounts and credentials

You authorize us to store encrypted platform credentials you provide (or obtain via OAuth) solely to deliver tracking features. Keep tokens and Business Manager access secure and revoke access when you uninstall. Agency accounts on our portal are separate logins used to invite and manage linked stores.

4. Billing

4.1 Solo Shopify stores

Solo plans (Starter, Growth, Scale, Pro) are charged through Shopify Billing on the merchant's Shopify invoice. Current list prices (USD, per 30 days, subject to change on the Pricing page):

Plans may include a free trial as shown at checkout. Cancel anytime in the App or Shopify Admin. Failed or canceled billing may pause event forwarding.

4.2 Agency plans (Paddle)

Agency subscriptions ($49 / 30 days · 10,000,000 pooled sends · unlimited linked client stores) are purchased on our Agency portal.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our Agency orders. Paddle provides all customer service inquiries and handles returns.

By completing a Paddle checkout you also accept Paddle's buyer terms. Refunds follow our Refund Policy (30-day money-back guarantee).

4.3 Send credit packs

Optional one-time send packs may be sold via Shopify Billing (solo) or later via Paddle (agency). Credits expire on the next billing date and do not roll over.

5. Acceptable use

You may not use the Service to:

6. Privacy

Our Privacy Policy describes how we process data. Merchants remain controllers of their storefront customer data.

7. Disclaimers

The Service is provided "as is." We do not guarantee specific Event Match Quality scores, ad performance, or uninterrupted delivery. Third-party APIs may change or fail outside our control.

8. Limitation of liability

To the maximum extent permitted by law, Namah's total liability arising from the Service is limited to the fees you paid for the Service in the 3 months before the claim. We are not liable for lost profits, ad spend, or indirect damages.

9. Termination

You may uninstall the App or cancel Agency billing at any time. We may suspend access for breach or unpaid invoices. After uninstall / shop redact we delete stored shop configuration as described in the Privacy Policy.

10. Contact

Company: Namah
Email: shubhramishra137@gmail.com
Phone: +91 81699 41891
Address: 1/172 Viraj Khand, Gomti Nagar, Lucknow, Uttar Pradesh 226010, India
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